Meddyg Care

Introduction

At the height of the 2020 Covid-19 pandemic, Kevin Edwards, Meddyg Care’s

Managing Director, decided to switch his two care homes over to apetito’s meal service.

He explains the challenges he faced that lead him to this decision, and the benefits of partnering with apetito since then.

Covid-19 risked key staff being unavailable

Staff at Meddyg Care’s Porthmadog home were exceptionally careful in the face of the coronavirus pandemic. However, Kevin knew there was a very real risk staff members could come into contact with Covid-19 at any time. In addition to concerns about the health of his staff and residents, Kevin recognised that this would cause a shortage of key staff at a critical time for the care home.

Why Meddyg Care decided to change their approach

Meddyg Care pride themselves on providing the best possible care for those with dementia. They were concerned that Covid-19 could force one of their specialist chefs to self-isolate for 14 days, causing the care home to struggle.

The care home needed a service where anyone could prepare and serve the food, with no compromise to food standards.

Quick and helpful staff training

The apetito team conducted hands-on training to ensure every member of staff knew how to prepare and serve meals for residents. Each team member ensured they wore the appropriate PPE, washed their hands on a regular basis, and kept contact with the residents to an absolute minimum.

The training was also offered over video link if the option was preferred.

Rapid improvements in labour efficiencies

apetito’s approach considered all parts of Meddyg Care’s catering operation. This provided a clearer picture of what was required, and meant the service could be tailored accordingly.

As a result, all staff were fully trained in meal preparation and service. This enabled Meddyg to achieve notable labour efficiencies, while reducing waste.

Clean plates and excellent feedback

At the very beginning of the partnership, Meddyg Care stressed how important it was for residents to enjoy and take comfort in mealtimes.

Since Meddyg Care made the switch to apetito, Kevin has noticed a significant difference in residents’ dining experience—with fantastic feedback and plenty of clean plates!