More than a supplier. A partner.

For over 25 years, we've been partnering with healthcare sites helping them serve great food with confidence.

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Our approach

Creating a great partnership in three steps.

01

Insight and understanding.

We’ll take the time to understand your teams, systems and processes, from what’s working well to where there’s room to improve. Most importantly, we’ll understand the needs of the people you serve, so we can shape the right approach for your organisation.

02

Preparation and training.

With a clear understanding of your needs, we’ll work with you to shape your catering service. Then we’ll give your teams the training and guidance they need, from menu planning and ordering to storage, cooking and serving.

03

Launch and ongoing support.

Once your service is live, we’ll continue to support you with regular reviews, practical advice and ongoing guidance. Together, we’ll help you reduce waste, manage costs and ensure your menus continue to meet the needs of those in your care.

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apetito makes the perfect partner.

Benefit from our 65 years’ catering experience.

25+Years working with the NHS.
Award winningQuality, innovation and sustainability.
700+Healthcare organisations already partner with us.

What we offer.

  • Dedicated account management.
  • Dietitian support and menu planning.
  • Staff training and onboarding.
  • Quality assurance and compliance monitoring.
  • The only healthcare food provider with a dedicated, in-house Training & Operations team.

The benefit to you.

  • Improved patient satisfaction scores.
  • Reduced food waste and costs.
  • NHS trusted, audit-ready solutions.
  • Peace of mind with proven expertise.
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Training and Operations

Ongoing partnerships that deliver real value.

Our Training & Operations Managers work with you from day one to make every stage of your partnership with apetito a success. From mobilisation and menu planning to ongoing training, audits and tastings, they provide expert support tailored to your needs. Through this hands‑on approach, we help improve food quality, enhance service standards, reduce waste and keep your operation running smoothly. Read the case study to see the difference this support can make.

01.

Understanding your challenges

We start by reviewing how food is ordered, served and consumed across wards to identify where waste may occur.

02.

Gathering the facts

Detailed audits give us a clear picture of over‑ordering, unserved meals or plate waste so we can see what’s really driving waste.

03.

Collaborating on solutions

Your Training & Operations Manager works alongside your team to develop practical, targeted improvements based on real findings.

04.

Putting changes into action

Together, we implement new processes designed to reduce food waste and make mealtimes work more efficiently.

05.

Reviewing the results

We monitor progress, share feedback and report on outcomes, helping you maintain long‑term improvements and celebrate success.

Mobilisation

Why apetito is your perfect partner.

Mobilising a new supplier or system can feel complex, but we make the process simple and seamless. Your dedicated Training & Operations Manager will work closely with our Operations team to guide every step, using proven processes to ensure a smooth transition from day one.

Seamless mobilisation

We manage the mobilisation of new suppliers or systems using proven processes to ensure a smooth transition.

Tailored planning

We work with you to identify your requirements and create a mobilisation plan with clear roles and responsibilities.

Progress reviews

We lead regular meetings with your team to track progress, share updates and resolve any issues quickly.

Comprehensive training

We deliver thorough training for your staff, from ordering and deliveries through to ward‑level service.

Menu assurance

We collaborate with your Operations team and dietitians to make sure menus meet patient needs.

Engagement sessions

We host tastings, awareness sessions and regeneration trials to engage your teams and achieve the best food quality.

Training

Growing skills, building confidence.

<p>We give your teams the skills and confidence to deliver great mealtimes every day. Your Training &amp; Operations Manager will provide practical, engaging on‑site training tailored to your needs, along with resources that help keep knowledge fresh and confidence strong between visits.</p>

Service audits

Making mealtimes better together.

<p><span style="color: rgba(2, 54, 39, 0.85); background-color: #ffffff;">We take a hands‑on approach to reviewing your operation, focusing on what’s working well and where we can make improvements together. Using a clear four‑step process, we assess performance, share findings, agree priorities and support your team to make lasting changes through practical</span> training</p>

Customer Stories

Real results in hospitals

Our hospital partners achieve measurable improvements in patient satisfaction, food waste reduction and operational efficiency. Here are some of their stories.

Project Boomerang

Closing the loop on tray recycling

Project Boomerang is our closed-loop tray recycling scheme that gives used PET trays a new life. By collecting, recycling and remaking trays here in the UK, we’re helping customers achieve reliable, sustainable recycling with full transparency. Read the case study to see how it works in practice.

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Reduced carbon menus

Smarter choices, lower impact

Our Reduced Carbon Menus initiative shows how informed menu planning can meaningfully cut carbon emissions while maintaining choice, taste and nutritional standards. By focusing on lower-impact dishes and working closely with partners like St George’s University Hospitals NHS Foundation Trust and MITIE, we’ve shown how thoughtful change can make a real difference to sustainability in healthcare catering. Read the case study to learn more.

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Food waste audit

Finding smarter ways to cut waste

Our Food Waste Audits go beyond measuring what’s thrown away. By working closely with hospital teams, we identify the real causes of waste and put practical improvements in place. From over-ordering to plate waste, every insight helps us reduce waste, support smarter processes and make mealtimes more efficient. Read the case study to see our approach in action.

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FAQs

Everything you need to know.

Answers to the questions procurement and catering teams ask us most.

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Take the first step today

Book a free, no-obligation, discussion with our team today.